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The technical hotline is an e-mail-service operated by PTV that may be contacted

by all users in case of program errors of the latest program version that cannot be solved by a procedure offered in the manual or in the FAQ section
by trained users of our clients that have signed a software maintainance contract with PTV directly in case of other technical program enquiries.

For enquiries on maintainance contract, license and cost issues, please contact our customer service at updater@ptvamerica.com. If you've purchased the software through any of our agents, please contact them directly for any enquiries.

In order to provide a fast and efficient hotline service, please supply as much information as possible. All fields marked with * are mandatory.

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Simply send an e-mail to our webmaster.

Form of address:
First name:	*
Last name:	*
Company/Organization:	*
Street:
Town:
Zip code:
Country:	*
E-Mail:	*
Phone (numbers only):
Fax (numbers only):
PTV dongle/client no.: (e.g. 28887/99101)	*

Topic:
Subject:
Program version:	Service pack:
Windows version:	Service pack:
Please describe your issue in detail. In case of a problem: What did you expect to see and what did you see instead?	*
In case of a problem, please provide a detailed list of steps that can be taken to reproduce the problem:

Thank you for your cooperation